Q&A | Bounce House Rentals Katy TX: Rent Moonwalks, Waterslides and More

Q&A

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas over 20 miles from Jump & Joy Party Rental commercial warehouse location in Cinco Ranch @ 11511 Gaston Road #A-105 Katy, Texas 77494. Richmond, Fulshear, Katy, Rosenberg are typically free delivery areas. Jump & Joy Party Rentals Reserves the right to bill an additional $50.00 for any rental delivery address over 20 miles from commercial office and warehouse address located on Gaston Road in Katy.

Q: Do you deliver to other cities?

A:We deliver to the Katy Area which includes Katy, Richmond, Fulshear, and Rosenberg. Outside 20 miles is an additional $50 trip fee plus a millage fee per mile. Many Schools, Churches, and Charities all over the state rent multiple units requiring only one trip fee.

Q: Does the standard 4-hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive within a 1-2 hour window prior to the rental time beginning. If we have a lot of rentals within the same time period, we may need to set up as early as 3 hours in advance. To prevent any problems, we will call or email the Friday before to confirm that someone will be at the party location and confirm the reservation.

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. Jump & Joy Party Rentals cleans and disinfects on site before every rental with sanitizers that kill 99.9% of germs. Wet rentals get cleaned additionally off-site with a unique 3 step process.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker, so we bring heavy duty commercial cords. Obstacles and concessions require two separate circuit breakers.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator unless you have contacted your local park and recreation district and reserved a section with available electricity. We rent generators at a reasonable cost, but you must pre-arrange the rental at the time of your booking.

Q: What payments do you take?

A: Cash or Credit Cards for private parties. For businesses, schools or churches checks are acceptable. Balances are due within ten days of your rental and will be charged to the credit card on file. If paying by cash, please drop off at our Katy office prior to 10 days of the event.

Q: What if we need to cancel?

A: 10 days or more can be moved at no charge within one year of the original date. Parties canceled within ten days will be credited 50% to a future party within one year of the original date unless weather is canceling factor in which 100% will be credited.

Q: Do you require a deposit?

A: Our equipment rents out at 90-100% weekly therefore events within ten days are required to be paid in full. Events outside of ten days require a non-refundable $100 minimum deposit against rental while being subject to above cancellation fees mentioned.

Q: How big are the jumps?

A: Our jumps range from as small as 13’x 13′ to 65′ x 15′ feet depending on the rental. Please note the space required for each jump (listed near the large picture) as some are Huge and need extra space. When in doubt, measure your space to make sure it will fit or call us to stop by prior. Jumps need room to be staked, and they need room for the blower that cannot rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes, etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup immediately.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 1,000 pounds, so we need a clear path with ample room. Please make sure all paths are clean and hazard free prior to delivery.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt and concrete. Sorry, we can´t set up on any type of asphalt, rocks, bricks or outdoor decor pavings, as the constant rubbing will wear through the vinyl jumps. If you require a set up on anything other than grass, prior arrangements must be made by calling our office prior to delivery so additional equipment can be included for safety.

Q: Can we see a copy of your contract and safety rules?

A: Yes all of our waivers and contracts are digital, and we will email you a copy at your request.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: No on all circumstances if you accept the 10% damage insurance similar to when renting a car. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period. If this happens, please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don´t want you or us to be in that situation which is why adult supervision is a must! For those people who want the extra protection demand the low-cost damage waiver mentioned above, see your driver for details if you have not elected damage insurance.

Q: Is there a fee for generating a certificate of insurance for my business?

A: No there is not a fee, however if you require a subrogation letter there is a fee of $125.00, which is due payable at the time of request.